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REFUND POLICY

Refund Policy


If the Buyer is ending a contract for a reason set out below the contract will end immediately and the Seller will refund the Buyer in full for any Goods which have not yet been delivered. The reasons are:







To end the contract with the Seller the Buyer must inform the Seller via one of the following modes:





If the Buyer simply changes their mind about an order they will be entitled to, from the day after they receive their order, a 14-day cooling off period and will be permitted a full refund from the Seller for any returned or undelivered Goods from that order (section 30(3) Consumer Contracts Regulations 2013) (see below for instances where the right to cancel due to change of mind would not be valid). The Goods must be returned to the Seller within 14 days of receipt using the returns procedure set out in the Order Confirmation Email. If the order is delivered in several instalments over different days the 14-day cooling off period will commence from the day after the last delivery to complete the order (section 30(5) Consumer Contracts Regulations 2013). During the 14-day cooling off period cancellations or reducing the order will also be accepted by the seller without penalty.



The Buyer does not have a right to change their mind in respect of any of the Sellers Goods where:






If the Buyer terminates the contract for any reason, including where they do not have a right to change their mind, after the Goods have been dispatched, or the Goods have been received by the Buyer, the Buyer must return the Goods to the Seller at the Buyers own cost. Please do not send the goods back directly to us. The Order Confirmation Email sets out the returns procedure. If the Buyer cannot locate their Order Confirmation Email they can contact the Seller at hello@starpowa.com. Where the Buyer is exercising their right to change their mind the Buyer must return the Goods to the Seller at their own cost within 14 days of receiving the Goods. In most instances, the Seller will only pay the cost of returns if:





In the case of faulty Goods the Buyer has the right to return the Goods, however, in the instance of any perishable Goods the time limit for exercising the right to reject the Goods is limited to 7 days. (Section 22(4)Consumer Rights Act 2015).



In all other circumstances (including where the Buyer is exercising their right to change their mind) the Buyer will be liable for the costs of any Goods returned.


If the Buyer is responsible for the cost of returns and the Seller has to collect the product from the Buyers premises, the Seller will charge the Buyer the cost for that collection.



If the Buyer exercises their right to change their mind:





Where the Goods are sold under a Consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Buyer are not affected by these Conditions.



Please note: The Buyer is responsible for the cost of any returns. We strongly advise that any returns made are done so via tracked delivery service.

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